An Analysis of User Satisfaction with the Curriculum Management System Study Plans Class Schedules and Examination Timetables at Kamphaeng Phet Rajabhat University

Abstract

This research consists purposes were 1. to study the level of user satisfaction with the curriculum, study plan, class schedule, and examination schedule management system of Kamphaeng Phet Rajabhat University 2. to compare user satisfaction classified by user type (lecturers, staff and students) 3. to propose guidelines for developing the information system to better meet user needs. This research employed a quantitative approach, using a questionnaire as the research instrument. The sample group consisted of 400 participants, determined by Cochran’s formula (Cochran, W. G., 1977). Data collected from the questionnaires were analyzed using descriptive statistics, including percentage, mean, and standard deviation, as well as inferential statistics, namely t-test, analysis of variance (ANOVA) and correlation analysis. The research findings revealed that 1) Overall, users demonstrated a high level of satisfaction with all three systems, with an average satisfaction score ranging from 4.00 to 4.30 (out of 5.00). This indicates that most users were satisfied with the systems in terms of curriculum management, study plan tracking, and access to class and examination schedules. However, some suggestions for improvement were noted, particularly regarding ease of use and access to complex information 2) Lecturers showed the highest level of satisfaction with the curriculum and study plan management systems, especially in terms of accessing curriculum information and updating course content. Meanwhile, staff members expressed a moderate level of satisfaction across all systems, finding them generally convenient and efficient but noting the need for improvements in certain functions to make the systems more flexible. Students reported the highest satisfaction with the class and examination schedule system, as it clearly presented information and was easily accessible at any time 3) Users also provided several suggestions for improvement, including 3.1) Enhancing the system interface to make it more user-friendly, especially for users unfamiliar with technology 3.2) Adding a customizable study plan function that allows students to adjust their plans according to their individual needs 3.3) Improving the class and examination schedule system to allow for real-time updates and greater accuracy and 3.4) Providing more advance notifications regarding schedule or examination changes to reduce confusion.