STUDY GUIDELINES FOR DEVELOPMENT APPROACHES THE CIVIL DISPUTE MEDIATION PROCESS FOR ADMINISTRATORS IN SURIN PROVINCE

Abstract

          This research aims to 1) study the level of opinions on the mediation process of civil servants in Surin Province; 2) compare opinions on the mediation process of civil servants in Surin Province classified by gender, age, and experience in providing mediation services; and 3) propose guidelines for developing the mediation process of civil servants in Surin Province. This research was a mixed-method study, collecting quantitative data from a sample of 340 people and qualitative data from 6 key informants. Quantitative data were analyzed using percentages, means, standard deviations, F-tests, and one-way ANOVAs, while qualitative data was synthesized and and describe the essay.

          The results of the study found that:

1. Information on the civil dispute mediation process of administrators in Surin Province, overall and in each aspect, was found to be at a high level.


2. A comparison of opinions on the civil dispute mediation process of administrators in Surin Province, overall and in each aspect, was found to be not statistically significantly different at the .05 level in all aspects.


3. The development guidelines for the civil dispute mediation process for administrators in Surin Province found that the public should be given more convenient and faster channels to solve problems. The appointment of mediators should have clear and transparent criteria, be neutral, and have negotiation skills.