ผลของสีบรรจุภัณฑ์และประเภทสินค้าต่อพฤติกรรมผู้บริโภค
Main Article Content
บทคัดย่อ
งานศึกษาชิ้นนี้มีวัตถุประสงค์เพื่อศึกษาผลกระทบหลักและผลกระทบเชิงปฏิสัมพันธ์ของสีบรรจุภัณฑ์ (สีโทนร้อน และสีโทนเย็น) และประเภทสินค้า (สินค้าที่ตอบสนองความต้องการด้านอารมณ์ความรู้สึก และสินค้าที่ตอบสนองความต้องการด้านประโยชน์ใช้สอย) ที่ส่งผลต่อพฤติกรรมผู้บริโภค ซึ่งประกอบด้วยตัวแปรย่อย ได้แก่ การรับรู้ความอร่อย การรับรู้ความมีประโยชน์ต่อสุขภาพ ทัศนคติต่อบรรจุภัณฑ์ ทัศนคติต่อตราสินค้า ทัศนคติต่อสินค้า และความตั้งใจซื้อ ด้วยวิธีการวิจัยเชิงทดลองรูปแบบ 2 x 2 แฟคทอเรียล โดยเก็บข้อมูลกับนักศึกษาระดับปริญญาตรีที่มีอายุระหว่าง 18-24 ปี จำนวน 137 คน และพบว่า สีบรรจุภัณฑ์ส่งผลกระทบหลักต่อทัศนคติต่อบรรจุภัณฑ์ และประเภทสินค้าส่งผลกระทบหลักต่อการรับรู้ความมีประโยชน์ต่อสุขภาพ และทัศนคติต่อสินค้า ในขณะที่สีบรรจุภัณฑ์และประเภทสินค้าส่งผลกระทบเชิงปฏิสัมพันธ์ต่อพฤติกรรมผู้บริโภคอย่างไม่มีนัยสำคัญทางสถิติ
Article Details

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
กุลนันทน์ ศรีพงษ์พันธุ์. (2557). บทบาทของผลิตภัณฑ์ที่เน้นประโยชน์ใช้สอย และผลิตภัณฑ์ที่เน้นความเพลิดเพลินทางอารมณ์ในงานวิจัย. วารสารบริหารธุรกิจ. 37(141), 34-47.
ปาริชาติ นัคเรศ. (2549). ผลของสีบรรจุภัณฑ์ต่อบุคลิกภาพตราสินค้า ทัศนคติ และความตั้งใจซื้อของผู้บริโภค. วิทยานิพนธ์ปริญญามหาบัณฑิต สาขาวิชาการโฆษณา จุฬาลงกรณ์มหาวิทยาลัย.
วัฒนาพร เขื่อนสุวรรณ. (2547). หลักการทัศนศิลป์. เชียงใหม่: สถาบันเทคโนโลยีราชมงคลล้านนา วิทยาเขตภาคพายัพ.
Marketingoops. (2562). ผ่า ศก. สุขภาพคนไทยสถานะการเงิน มีผลต่อความเครียดมากสุดนั่งสมาธิ-ใช้แอป สุขภาพรักษาตัว. วันที่เข้าถึงข้อมูล 17 มกราคม 2564 แหล่งที่มา https://bit.ly/2ZCC36N
Ahmed, R., Parmar, V., & Amin, M. (2014). Impact of product packaging on consumer’s buying behavior. European Journal of Scientific Research, 122, 125-134.
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice Hall.
Akcay, O., Dalgin, M. H., & Bhatnagar, S. (2011). Perception of color in product choice among college students: A cross-national analysis of USA, India, China and Turkey. International Journal of Business and Social Science, 2(21). 42-28.
Alpert, F. H., & Kamins, M. A. (1995). An empirical investigation of consumer memory, attitude, and perceptions toward pioneer and follower brands. Journal of Marketing, 59(4), 34-45.
Anselmsson, J., Johansson, U., & Persson, N. (2007). Understanding price premium for grocery products: A conceptual model of customer-based brand equity. Journal of Product & Brand Management, 16(6), 401-414.
Aslam, M. M. (2006). Are you selling the right color? A cross-cultural review of color as a marketing cue. Journal of Marketing Communications, 12(1), 15-30.
Assael, H. (2004). Consumer behavior: A strategic approach. Boston, MA: Houghton Mifflin.
Batra, R., & Ahtola, O. T. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159-170.
Bayarri, S., Carbonell, I., Barrios E.X., & Costell, E. (2011). Impact of sensory differences on consumer acceptability of yoghurt and yoghurt-like products. International Dairy Journal, 21(2), 111-118.
Becker, L., van Rompay, T. J., Schifferstein, H. N., & Galetzka, M. (2011). Tough package, strong taste: The influence of packaging design on taste impressions and product evaluations. Food Quality and Preference, 22(1), 17-23.
Butkevičiene, V., Stravinskiene, J., & Rutelioniene, A. (2008) Impact of consumer package communication on consumer decision making process. Engineering Economics, 56(1). 57-65.
Capelli, S., & Thomas, F. (in press). To look tasty, let's show the ingredients! Effects of ingredient images on implicit tasty–healthy associations for packaged products. Journal of Retailing and Consumer Services. doi: 0.1016/j.jretconser.2020.102061
Chan, K., Tse, T., Tam, D., & Huang, A. (2016). Perception of healthy and unhealthy food among Chinese adolescents. Young Consumers, 17, 32-45.
Carpenter, J. M., & Fairhurst, A. (2005). Consumer shopping value, satisfaction, and loyalty for retail apparel brands. Journal of Fashion Marketing and Management: An International Journal, 9(3), 256-269.
Chapman, C. (2010). Color theory for designers, Part 1: The meaning of color. Retrieved August 15, 2021 from https://bit.ly/38JN623
Clark, J. E. (1998). Taste and flavor: Their importance in food choice and acceptance. Proceedings of the Nutrition Society, 57(4), 639-643.
Clarke III, I., & Honeycutt Jr, E. D. (2000). Color usage in international business-to-business print advertising. Industrial Marketing Management, 29(3), 255-261.
Droulers O. (1987). Le packaging et le medicament (Doctorial dissertation). University of Rennes 1, Rennes, France.
Fenko, A., Lith, R. v., & Galetzka, M. (2015). Communicating food healthiness through package color and material (Master’s thesis), University of Twente, Enschede, The Netherlands.
Edell, J. A., & Burke, M. C. (1987). The power of feelings in understanding advertising effects. Journal of Consumer Research, 14(3), 421-433.
Elliot, A. J., Niesta Kayser, D., Greitemeyer, T., Lichtenfeld, S., Gramzow, R. H., Maier, M. A., & Liu, H. (2010). Red, rank, and romance in women viewing men. Journal of Experimental Psychology: General, 139(3), 399-417.
El-Sayyad, H., Abou-Egla, M., El-Sayyad, F., El-Ghawet, H., Gaur, R., Fernando, A., Raj, M. & Ouhtit, A. (2011). Effects of fried potato chip supplementation on mouse pregnancy and fetal development. Nutrition, 27, 343-350.
Fishbein, M. (1963). An investigation of the relationships between beliefs about an object and the attitude toward that object. Human Relations, 16(3), 233-239.
Gerard, R. M. (1958). Differential effects of colored lights on psychophysiological functions. Los Angeles: University of California.
Geuens, M., De Pelsmacker, P., & Faseur, T. (2011). Emotional advertising: Revisiting the role of product category. Journal of Business Research, 64(4), 418-426.
Garber, L. L., Burke, R. R., & Jones, J. M. (2000). The role of package color in consumer purchase consideration and choice. Cambridge, MA: Marketing Science Institute.
Gordon, A., Finlay, K., & Watts, T. (1994). The psychological effects of colour in consumer product packaging. Canadian Journal of Marketing Research, 13(3), 3-11.
Gorn, G. J., Chattopadhyay, A., Yi, T., & Dahl, D. W. (1997). Effects of color as an executional cue in advertising: They're in the shade. Management Science, 43(10), 1387-1400.
Grossman, P.R., & Wisenblit, Z.J. (1999). What we know about consumers’ color choices. Journal of Marketing Practice: Applied Marketing Science, 5(3), 78-88.
Harckham, A. (1989). The changing U.S. consumer. In A. W. Harckham (Ed.), Packaging strategy (pp. 1-13). Lancaster, PA: Technomic.
Hanna, N., & Wozniak, R. (2001). Consumer behavior: An applied approach. Upper Saddle River: Prentice Hall.
Heath, R. (1997). The wonderful world of color. Marketing Tools, 4(9), 44-51.
Hirschman, E. C., & Holbrook, M. B. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46(3), 92-101.
Hoch, S. J., & Deighton, J. (1989). Managing what consumers learn from experience. Journal of Marketing, 53(2), 1-20.
Holmes, C. B., & Buchanan, J. A. (1984). Color preference as a function of the object described. Bulletin of the Psychonomic Society, 22(5), 423-425.
Honea, H., & Horsky, S. (2012). The power of plain: Intensifying product experience with neutral aesthetic context. Marketing Letters, 23(1), 223-235.
Hoyer, W., & Maclnnis, D. (2007). Consumer behavior (4th ed.). Boston, MA: Houghton Mifflin.
Huang, L. (2010). Social contagion effects in experiential information exchange on bulletin board systems. Journal of Marketing Management, 26(3-4), 197-212.
Huang, L., & Lu, J. (2013). When color meets health: The impact of package colors on the perception of food healthiness and purchase intention. Advances in Consumer Research, 41, 624-626.
Jacobs, L., Keown, C., Worthley, R., & Ghymn, K. I. (1991). Cross-cultural colour comparisons: Global marketers beware! International Marketing Review, 8(3), 21-30.
Jacquier, E. F., Gatrell, A., & Bingley, A. (2017). “We don't snack:” Attitudes and perceptions about eating in-between meals amongst caregivers of young children. Appetite, 108, 483-490.
Jacquot, L., Berthaud, L., Sghaïr, A., Diep, C., & Brand, G. (2013). The influence of “tastiness” and “healthiness” labels in cheese flavor perception. Chemosensory Perception, 6(2). 53-59.
Kauppinen-Räisänen, H. (2014). Strategic use of colour in brand packaging. Packaging Technology and Science, 27(8), 663-676.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
Kempf, D. S., & Smith, R. E. (1998). Consumer processing of product trial and the influence of prior advertising: A structural modeling approach. Journal of Marketing Research, 35(3), 325-338.
Kirk, S. F., Penney, T. L., & McHugh, T. L. (2010). Characterizing the obesogenic environment: The state of the evidence with directions for future research. Obesity Reviews, 11(2), 109-117.
Kotler, P., Armstrong, G., Wong, V., & Saunders, J. (2008). Principles of Marketing (5th European ed.). London: Pearson Education.
Kourouniotis, S., Keast, R., Riddell, L., Lacy, K., Thorpe, M., & Cicerale, S. (2016). The importance of taste on dietary choice, behaviour and intake in a group of young adults. Appetite, 103, 1-7.
Kwok, S., & Uncles, M. (2005). Sales promotion effectiveness: the impact of consumer differences at an ethnic-group level. Journal of Product & Brand Management, 14, 170-186.
Lane, R. (1991). Does orange mean cheap. Forbes, 148(14), 144-147.
Lavidge, R. J., & Steiner, G. A. (1961). A model for predictive measurements of advertising effectiveness. Journal of Marketing, 25(6), 59-62.
Levy, B. (1996). Improving memory in old age through implicit self-stereotyping. Journal of Personality and Social Psychology, 71(6), 1092-1107.
Lim, E. A. C., & Ang, S. H. (2008). Hedonic vs. utilitarian consumption: A cross-cultural perspective based on cultural conditioning. Journal of Business Research, 61(3), 225-232.
Lutz, R. J. (1991). The role of attitude theory in marketing. in H. H. Kassarjian & T. S. Robertson (Eds.), Perspectives in Consumer Behavior (4th ed., pp. 317-339). Englewood Cliffs, NJ: Prentice-Hall.
Mai, R., & Hoffmann, S. (2015). How to combat the unhealthy = tasty intuition: The influencing role of health consciousness. Journal of Public Policy & Marketing, 34(1), 63-83.
Mai, R., Symmank, C., & Seeberg-Elverfeldt, B. (2016). Light and pale colors in food packaging: When does this package cue signal superior healthiness or inferior tastiness? Journal of Retailing, 92(4), 426-444.
Mead, J. A., & Richerson, R. (2018). Package color saturation and food healthfulness perceptions. Journal of Business Research, 82, 10-18.
Mooy, S. C., & Robben, H. S. (2002). Managing consumers’ product evaluations through direct product experience. Journal of Product & Brand Management, 11, 432-446.
Morton, J. (1995). Basic color theory. Retrieved August 10, 2021 from https://bit.ly/3e6OZHi
Nancarrow, C., Wright, L. T., & Brace, I. (1998). Gaining competitive advantage from packaging and labelling in marketing communications. British Food Journal, 100(2), 110-118.
Nezhad, Z. H., & Kavehnezhad, K. (2013). Choosing the right color: A way to increase sales. International Journal of Asian Social Science, 3(6), 1442-1457.
Olson, J. C., & Jacoby, J. (1972). Cue utilization in the quality perception process. In M. Venkatesan, Proceedings of the Third Annual Conference of the Association for Consumer Research. Chicago: Association for Consumer Research.
Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. In Communication and persuasion (pp. 1-24). New York: Springer.
Raghunathan, R., Naylor, R. W., & Hoyer, W. D. (2006). The unhealthy = tasty intuition and its effects on taste inferences, enjoyment, and choice of food products. Journal of Marketing, 70(4), 170-184.
Rebollar, R., Lidón, I., Serrano, A., Martín, J., & Fernández, M. J. (2012). Influence of chewing gum packaging design on consumer expectation and willingness to buy. An analysis of functional, sensory and experience attributes. Food Quality and Preference, 24(1), 162-170.
Richardson, P. S., Dick, A. S., & Jain, A. K. (1994). Extrinsic and intrinsic cue effects on perceptions of store brand quality. Journal of Marketing, 58(4), 28-36.
Roininen, K., Lähteenmäki, L., & Tuorila, H. (1999). Quantification of consumer attitudes to health and hedonic characteristics of foods. Appetite, 33(1), 71-88.
Roy, R., & Ng, S. (2012). Regulatory focus and preference reversal between hedonic and utilitarian consumption. Journal of Consumer Behaviour, 11(1), 81-88.
Schaie, K. W., & Heiss, R. (1964). Color and personality. New York: Grune & Stratton.
Schiffman, L. G., & Wisenblit, J. (2019). Consumer behavior (12th ed., Global ed.). Harlow, UK: Pearson.
Schlinkert, C., Gillebaart, M., Benjamins, J., Poelman, M., & de Ridder, D. (2020). The snack that has it all: People's associations with ideal snacks. Appetite. Retrieved August 10, 2021 from https://bit.ly/3132SBE
Schuldt, J. P. (2013). Does green mean healthy? Nutrition label color affects perceptions of healthfulness. Health Communication, 28(8), 814-821.
Sharpe, D. T. (1974). The psychology of color and design. Chicago: Nelson-Hall.
Shimp, T. A. (1991). Neo-Pavlovian conditioning and its implications for consumer theory and research. Handbook of Consumer Behavior (pp. 162-187). Englewood Cliffs, NJ: Prentice Hall.
Solomon, M. R. (2020). Consumer behavior: Buying, having, and being. (13th ed.). Harlow, UK: Pearson Prentice Hall.
Speece, M. (1998). Value orientation among Asian middle-class consumers. Marketing and Research Today, 27(4), 156–165.
Strahilevitz, M., & Myers, J. (1998). Donations to charity as purchase incentives: How well they work may depend on what you are trying to sell. Journal of Consumer Research, 24, 434-446.
Suvachart, N. (2003). A comparative brand image analysis of domestic versus foreign branded products in Thailand (Doctoral dissertation). Nova Southeastern University, Florida, USA.
Swinburn, B., Egger, G., & Raza, F. (1999). Dissecting obesogenic environments: the development and application of a framework for identifying and prioritizing environmental interventions for obesity. Preventive Medicine, 29(6), 563-570.
Tektronix, A. (1988). The color connection. Morton, IL: Catharine & Sons.
Thorndike, E. L. (1920). A constant error in psychological ratings. Journal of Applied Psychology, 4(1), 25-29.
Tijssen, I., Zandstra, E. H., de Graaf, C., & Jager, G. (2017). Why a ‘light’ product package should not be light blue: Effects of package color on perceived healthiness and attractiveness of sugar-and fat-reduced products. Food Quality and Preference, 59, 46-58.
Townshend, T., & Lake, A. (2017). Obesogenic environments: Current evidence of the built and food environments. Perspectives in Public Health, 137(1), 38-44.
Underwood, R., Klein, N., & Burke, R. (2001). Packaging communication: Attentional effects of product imagery. Journal of Product & Brand Management, 10, 403-422.
Underwood, R. L. (2003). The communicative power of product packaging: Creating brand identity via lived and mediated experience. Journal of Marketing Theory and Practice, 11(1), 62-76.
Underwood, R. L., & Klein, N. M. (2002). Packaging as brand communication: Effects of product pictures on consumer responses to the package and brand. Journal of Marketing Theory and Practice, 10(4), 58-68.
Underwood, R. L., & Ozanne, J. L. (1998). Is your package an effective communicator? A normative framework for increasing the communicative competence of packaging. Journal of Marketing Communications, 4(4), 207-220.
van Rompay, T. J., Deterink, F., & Fenko, A. (2016). Healthy package, healthy product? Effects of packaging design as a function of purchase setting. Food Quality and Preference, 53, 84-89.
Vilnai-Yavetz, I., & Koren, R. (2013). Cutting through the clutter: Purchase intentions as a function of packaging instrumentality, aesthetics, and symbolism. The International Review of Retail, Distribution and Consumer Research, 23(4), 394-417.
Wagner, C. (1988). The Wagner color response report. Chicago: Wagner Institute.
Wang, E. (2015). Different effects of utilitarian and hedonic benefits of retail food packaging on perceived product quality and purchase intention. Journal of Food Products Marketing, 23(3), 239-250.
Wirtz, J., & Lee, M. (2003). an examination of the quality and context-specific applicability of commonly used customer satisfaction measures. Journal of Service Research, 5, 345-355.