View of Societal Expectation towards Health Care Service System for Quality of life

Abstract

Background: The conceptual framework for a collaborative healthcare service could be reached precisely only by determining what is expected by society concerning healthcare service.

Objectives: The study aims at determining the possible societal expectations towards healthcare service system from various stakeholders.

Methods: Three focus groups based on their character involving final year medical students, public health internship students and healthcare providers/patients, are performed on the subject of societal expectations towards healthcare service system.

Results: The results are being analyzed by descriptive analysis. The leading expectations are quality and equity of the care received, in which impact of urbanization is well awared and seen as inevitable. Lack of coordination of public sector, private sector and community as well as failure of collaborative partnership of implementing modern medicine and alternative medicine are pitfalls of the healthcare service system.

Discussion: The framework of societal expectations should includes the real voice of society apart from that perceived by healthcare providers. Expectations often overlooked are collaborative partnerships of certain stakeholders and under concern of mental, social and spiritual dimensions of health.

Conclusion: Healthcare can reaches the expectations of society through holistic, coordinated and collaborative approaches provided by multiple stakeholders, particularly academics, service providers, involving both public and private sectors as well as the society itself.