The Development of Innovative flags to Prevent forgetting of Delivery Products to Reduce the problem of Delivery not Being Complete According to the Product list. Case study of 7-Eleven stores, Eua-Athorn branch (Bang Pakong), Nong Chok branch (Bang Pakong), and tha Sa-An Riverside branch

Abstract

          This research aims to solve the problem of incomplete delivery of products according to the product list. Due to the employee's forgetting of products Including studying the suggestions and opinions of innovation users who have completed the survey. It is a quantitative and qualitative research. The research sample is There were 46 employees in the 7-Eleven store, including 15 people at the Eua-Athorn (Bang Pakong) branch, 14 people at the Nong Chok (Bang Pakong) branch, and 17 people at the Tha Sa-an Riverside branch. The tools used in the study included interviews and Sending a survey via Google From, an interview form regarding the problem of delivery not being complete according to the product list. Survey on the problem of incomplete delivery volume according to the product list before and after using the innovation. and employee satisfaction questionnaires in using innovations.
          The results of the study found that Information from respondents from all 3 stores revealed that most stores had delivery problems. That is, the product was forgotten at the store and the product was not delivered in full. Quantitative analysis of the problem of forgetting products in delivery before using the innovation found that most of the number of delivery items that the product was not delivered 1 time/day, there are 31 days and the number of products being delivered The maximum number of incomplete items is 1 piece/day, which is 30 days. After using most of the innovations, it was found that the number of delivery products that were delivered and the number of products that were complete were 44 days. Satisfaction analysis results. in using innovation Most of the survey respondents were female. Store employee position Overall satisfaction was at a high level, with an average of 4.42, with satisfaction in the following areas: In terms of innovation design, delivery status is at a very satisfied level with an average of 4.60. In terms of use of innovation, delivery status is at a very satisfied level with an average of 4.41 and in terms of helping reduce problems at branch stores. It is at a very satisfied level with an average of 4.58 respectively.
          Summary of research results The delivery quantity is not complete according to the product list. and the number of delivery products is incomplete Before using innovation and after using innovation There is a number of delivery items. In the case that the product has not been delivered in full times/day and the number of delivery products Not complete pieces/day There is a statistical significant difference of 0.05.