The Model of the Good Governance for Public-Sector Dispute Mediation Center in Bangkok Area

Abstract

          Conflict which was one of social process may occur and increased the number of changes in society. Therefore, it is necessary to rely on alternative dispute resolution processes through public-sector dispute mediation center which was one of guidelines to create social harmony. The objectives of this research were to study the characteristics of good management and develop a model for good management of public-sector dispute mediation center in Bangkok area. Data were collected from the graduate trainees of public-sector dispute mediation training course in the educational institution in Bangkok area.  Those graduate trainees who had been registered as a dispute mediator and had perform duties in public-sector dispute mediation center in Bangkok area no less than 6 months in the total of 260 people.  Data were analyzed by using Structural Equation Model: SEM.
          The results revealed that the good governance characteristics in overall were at a high level. Latent variable factor affecting good management at highest average was the efficiency of planning and control, followed by the leadership and cooperation. Politics and external environment management while organizational performance. When considering the consistency of the model for good governance of public-sector dispute mediation center in Bangkok area, checking consistency and harmony with the empirical data had passed the criteria.  It also found that this model had construct validity: Chi-square =760.1111, chi-square/df= 2.781, df= 198, p=0.000 CFI=0.826, IFI=0.923, RMR=0.035 and RMSEA=0.080. All of these showed that organization competencies, efficiency of planning and control, politics and external environment management and leadership and cooperation affecting a direct positive towards the good management of public-sector dispute mediation center in Bangkok area.