The Service Quality by the Role and Duty of the Damrongtham Center in Phon Na Kaeo District of Sakon Nakhon Province

Abstract

          The purpose of this research was to study service quality according to roles and duties of Damrongtham Center, Phon Na Kaeo District. Sakon Nakhon Province To compare service quality according to roles and duties of Damrongtham Center, Phon Na Kaeo District Sakon Nakhon Province classified by gender, age, education level, occupation and monthly income and to study the problems and obstacles in the complaints and complaints of the Damrongtham Center, Phon Na Kaeo District, Sakon Nakhon Province. The samples used in this research were people in Phon Na Kaeo District. Using the formula of Taro Yamane (Ymane. 1973 : 125), a total of 376 people were obtained. It is a questionnaire consisting of 3 parts: statistics used in data analysis. are descriptive statistics, i.e. number, percentage, mean, and standard deviation for the general data of the sample. Inferential statistics were T-test and F-test for comparing service quality according to roles and duties of Damrongtham Center, Phon Na Kaeo District. Sakon Nakhon Province classified by gender, age, education level, occupation and monthly income.
          The results showed that Quality of Service according to Roles and Duties of Damrongtham Center, Phon Na Kaeo District Sakon Nakhon Province Overall, it was at a high level ( = 4.14, S.D.= 0.21) and when considering each aspect, it was found that the concreteness of the service ( = 4.22, S.D.  = 0.31) was followed by the response of the complainants/ complaints/or others ( = 4.17, S.D.= 0.39) and the aspect with the least mean was knowing and understanding users ( = 4.07, S.D.= 0.35). of Damrongtham Center, Phon Na Kaeo District Sakon Nakhon Province classified by gender, age, education level, occupation and monthly income Overall, it was found that People with gender, age, education level, occupation and monthly income Different opinions on the service quality of the Damrongtham Center, Phon Na Kaeo District. Sakon Nakhon Province No different. Recommendations Guidelines for improving service quality according to the roles and duties of Damrongtham Center, Phon Na Kaeo District Sakon Nakhon Province, for example, there should be training on various legal matters related to secondary education/grievance matters. to the operating officers such as land law, debt law, etc