The Satisfaction of public health service

Abstract

               This article would like to present the satisfaction of public health services with the aim of continuous improvement to stable quality. Have their own service quality standards Relentlessly improve quality to achieve better goals than ever before. Until the health service standard was established By standards which define the desirable characteristics of the outcomes of public health services delivered to the public Organize and promote public health service providers Which can be touched at the service touch point Health service standards according to the principles of the Ministry Which has the following important elements:

               1) Health Service Standards Which defines the desirable characteristics of the results of the health services delivered to the public recipients Health service standards are applicable to all quality management systems. Every health service organization, whether organizing a quality management system in accordance with any quality system standard. With characteristics for quality assurance Or use a TQM management to use this standard of health services. 2) Quality (Quality) refers to the characteristics of a product or service. That responds to customer requirements. 3) Service (Service) is the result of activities. That act to meet the customer service needs are abstract, born and touched at the service touch point. Unable to store But touch and measure the quality with the feelings of the client. 4) Quality assurance Quality assurance refers to quality management that ensures that 5) Intrinsic technology refers to the knowledge, understanding or skill of the personnel or professional, which must be completely available in the normal course of work in order to avoid any intervention. Error 6) Quality factor refers to the factor that causes quality. Which if the aforementioned factors are lacking Indeed, quality does not occur. 7) Quality function means important duties or activities that must be done to achieve quality. 9) Service specification means a requirement that describes the nature of the service that a client will receive. By identifying issues, content of services and quality points In some cases, it may indicate the condition of the customer obtaining such quality. 10) Service procedure means the requirements of the service process. That can create works as a quality service 11) Deterioration in impairment 12) Continuous quality improvement means quality improvement activities. Continually To change the level of quality of something without stopping By adhering to the way that today is better than yesterday and tomorrow is better than today Of the people who use the service Departments of the Ministry