The Satisfaction of Undergraduate Students Towards the Development of Chatbot to Enhance English Question Formation

บทคัดย่อ

          This study is part of a larger study that examines the development and effectiveness of using chatbots to enhance question formation. A new approach for language learners to engage in language learning is through technology. Chatbot is one of the valuable language learning tools that can be utilized for education. This study aimed to develop the language learning tools for enhancing the target structure of English question form, and evaluate the satisfaction of language learners based on social interaction. The participants (n=20) in this study were Thai university students which selected by intact classes sampling method. The research instruments were the role-play card activities and a chatbot. The information of conversational interaction was used as the language sample that obtained in the databased of a chatbot which was derived from the conversation setting throughout the interactive activities. The participants were required to enroll to interact with a chatbot. After four weeks of interactive activities accomplished, a perception questionnaire of a chatbot was evaluated by the intervention group. The results revealed that all aspects of chatbot performances on the questionnaire survey were significantly high. Additionally, a chatbot in this study was high potential to be used freely as language learning tools.