A Study of the Efficacy of the Organizational Engagement Building Process of Staff toward the Office of Registration, Records and Evaluation, Sukhothai Thammathirat Open University

Abstract

This research aimed to 1) study the efficacy of the organizational engagement building Process, and 2) suggest guidelines for improving, developing, and building staff engagement of the office. The sample of the study were 117 staff of the Office of Registration, Records and Evaluation, Sukhothai Thammathirat Open University, and 18 staff members who were responsible for human resource development. The instruments of the study were questionnaires and brainstorming forms. The data were analyzed using mean, standard deviation, and content analysis. The results were concluded as follows: 1) In terms of the importance of the efficacy of the organizational engagement building process, overall, the most important issue was that the staff were proud to work for the organization. The most notable operational result was that the staff clearly understood their own roles and responsibilities. The results from the comparison between the importance and operational results showed that the highest Gap Score was the working condition which created a work-life balance. 2) In terms of guidelines for building staff engagement, it was suggested that the organization hold an idea sharing meeting between senior and junior staff, career growth be taken care of, and happiness in the workplace be promoted. The organization should also encourage staff to have an opportunity to learn and develop new skills through online channels and award and express appreciation to staff who demonstrated outstanding performance. In addition, the organization should increase and vary its internal communication channels