Expectations and Perceptions of Clients Towards the Quality Service of the Thoung-Samor Health Promoting Hospital Phanom Thuan District Kanchanaburi Province During the Covid- 19 Situation.

Abstract

This research consists purposes were 1. to study expectation level of service quality of Thung-Samor Subdistrict Health Promoting Hospital Client during the Covid-19 situation 2. to compare expectation and perception of Thung-Samor Subdistrict Health Promoting Hospital Client during the Covid-19 situation and 3. to compare the perceptions of Thung-Samor Subdistrict Health Promoting Hospital Client during the Covid-19 situation. is quantitative research. There is a research tool, namely questionnaires, with a sample of 372 hospital service recipients, calculated using the formula of Taro Yamane (1973). The data collected from the questionnaire were analyzed using descriptive statistics, consisting of a hundred values. per mean, standard deviation and compared by t-test. The results of the research were as follows: 1) The service users' expectations towards the quality of service of the hospital as a whole were at a moderate level (x̅ = 4.02). The perception of service users of the hospital as a whole was at a moderate level. (x̅ = 4.02) 2) The comparison of service users' expectations and perceptions of service quality was not significantly different at .05 and 3) comparing the perceptions of service users. towards the quality of hospital services Classified by personal factors, it was found that personal factors were different gender, age, status and average monthly income. 40.3% had no difference in perception. There are only different professions. have different perceptions statistically significant at 0.05