A model for performance development of personnel at the operational level of the Department of Public Works and Town & Country Planning Northeast.

Abstract

The purposes of this study were 1. To study the factors influencing operational efficiency 2. To create a model for improving operational efficiency and 3. To test and evaluate the performance development model of operational personnel. Department of Public Works and Town & Country Planning Northeast It is a combination of qualitative and quantitative research. There were research tools such as questionnaires, interview forms, and evaluation forms, with a sample of 334 people from Taro Yamane's formula and randomly sampling. and the target group of 32 people who came from a specific selection The data collected from the questionnaire were analyzed using descriptive statistics consisting of percentage, mean, standard deviation. and the interview form was used for content analysis. The findings were as follows: 1) Factors influencing efficiency of performance. Of operational level personnel Department of Public Works and Town & Country Planning Northeast Which is statistically significant at the .05 level. 2) The model for the development of performance of personnel at the operational level. Department of Public Works and Town & Country Planning There are 11 development activities including (1) emotional development (2) dress well (3) johari window (4) learning personal and team development (5) morale building for practitioners. Jobs (6) roles and duties (7) role play (8) leadership knowledge (9) leadership building (10) speech development and (11) teamwork and 3) The results of the experiment and evaluation of the development model showed that after the experiment, the experimental group had different performance performance than before. With statistical significance at the .05 level. Department of Public Works and Town & Country Planning Northeast Better than before the experiment