The Study of the Essential Employability Skills for Human Resource Management Positions in the Hospitality Industry in the 21st Century.

Abstract

This study was conducted to study the importance of employability skills for human resource positions in the hospitality industry in the 21^st century. The research tool for this study is structural interview form. The sampling technique is purposive sampling. The samples were human resource managers and recruiters from the hospitality industry by interview. The data analyzing process is consisted of preparing, segmenting, coding, categorizing and thematizing. The study revealed that employers consider that communication, interpersonal, and problem-solving skills are the major employability skills. Moreover, they need people with a positive attitude and good personality that have become significant aspects of working in hospitality industry in the 21^st century. From the results of the study, the researcher can improve the quality of the students in order to meet the need of the employer by conducting the class through skill centric using coaching.This research aims to benefit educators, lecturers, organizations, students, and researchers by investigating the employability skills.It may benefit universities in designing effective and up-to-date curriculums and courses to be able to ensure that graduates will be implanted with employability skills to secure their employment in the global labor market in the 21^st century.