Factors Related to Satisfaction of Revenue Office Service Recipients Samut Prakan Area 3 Revenue Department

Abstract

This research consists purposes were 1. to study factors related to the satisfaction of service recipients of Samut Prakan Area 3 Revenue Department and 2. to study the guidelines of service recipients of Samut Prakan Area 3 Revenue Department. This is a quantitative research The research tool is a questionnaire with a sample group of 200 people receiving services from the Samut Prakan Area Revenue Office 3, Revenue Department, for the month of September 2022 which came from Taro Yamane's (1973) sample calculation by specifying the sampling error. equal to 0.05. The data collected from the questionnaire was then analyzed using descriptive statistics, consisting of percentage mean and standard deviation. The results of the research found that 1) Factors related to the satisfaction of service recipients of the Samut Prakan Area 3 Revenue Department overall and in each aspect is at a high level (x̅= 3.81, S.D. = 0.70) and 2) the guidelines of service recipients of the Samut Prakan Area 3 Revenue Department found that the guidelines of service recipients of the Samut Prakan Area 3 Revenue Department consist of 2.1) process aspect At a high level (x̅= 3.80, S.D. = 0.67) 2.2) Service staff is at a high level (x̅= 3.81, S.D. = 0.68) and 2.3) in terms of convenience At a high level (x̅= 3.82, S.D. = 0.71)