JITSOONTHORNCHAIKUL, M. Customer Service Efficacy through Knowledge Management Practice: A Case Study of Local Financial Industry in Bangkok. Humanities, Arts and Social Sciences Studies, [S. l.], v. 16, n. 1, p. 137–162, 2016. DOI: 10.14456/sujsha.2016.1. Disponível em: https://so02.tci-thaijo.org/index.php/hasss/article/view/56806. Acesso em: 6 oct. 2026.