VATJANASAREGAGUL, L. The Relationship of Trust, Satisfaction, Commitment and Loyalty. The Journal of Integrated Business Innovation and Sustainability (JIBIS), Bangkok, Thailand, v. 9, n. 2, p. 143–162, 2019. Disponível em: https://so02.tci-thaijo.org/index.php/fam/article/view/223387. Acesso em: 1 oct. 2026.