เลิศพุทธิรักษ์ ศ.; ท่าหิน ว. Guidelines for Service Quality Improvement for a Commercial Bank in Sriracha Branch, Chonburi Province. The Journal of Integrated Business Innovation and Sustainability (JIBIS), Bangkok, Thailand, v. 9, n. 1, p. 197–213, 2019. Disponível em: https://so02.tci-thaijo.org/index.php/fam/article/view/216234. Acesso em: 1 oct. 2026.