THIPPAYAKRAISORN, S. The Causal Relationship between Customer Experience Management, Customer Satisfaction, Loyalty and Word-of-Mouth in Online Retailing. Journal of Business Administration The Association of Private Higher Education Institutions of Thailand, Bangkok, Thailand, v. 10, n. 1, p. 198–213, 2021. Disponível em: https://so02.tci-thaijo.org/index.php/apheitvu/article/view/245639. Acesso em: 3 may. 2024.