Bhrammanachote, W., Pratuangboriboon, N., & Sawangdee, Y. (2024). Service Quality in Hotels: A Perspective from Staff during the Covid-19 Pandemic in Chiang Mai, Thailand. Journal of Business, Innovation and Sustainability (JBIS), 19(1). สืบค้น จาก https://so02.tci-thaijo.org/index.php/BECJournal/article/view/261198